Shipping Policy

Collectors must notify The Legacy Studio of damaged artwork, providing supporting photographs, within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at the sole discretion of The Legacy Studio. After this three-day period (starting from the “delivered” date indicated by the mail courier), The Legacy Studio will not guarantee a refund or replacement item. For this reason, The Legacy Studio strongly encourages all collectors to check their orders for quality immediately upon receipt. Collectors must include the corresponding Certificate of Authenticity or Letter of Provenance along with their return.

The collector assumes risk of items damaged or lost in transit upon completion of purchase.

If you have recently received a damaged order from The Legacy Studio, please take pictures of your item and the packaging in which it came, and include them in an email to within three (3) days of receipt.

The Legacy Studio assumes that all provided address information is correct and that collectors are able to receive packages at their shipping addresses. Once an order is released to the mail courier, the collector bears the responsibility of tracking their package and ensuring that they are able to receive it.

If you believe that your package has been stolen, please file a report with your local police department, and notify any neighbor or front office representative who might have accepted the package on your behalf.

Due to the limited nature of fine art, all sales are final upon shipment. Orders may be canceled for a full refund until they are shipped. The Legacy Studio does not accept returns or exchanges.

The Legacy Studio is not responsible for bounced packages or nondeliveries. The Legacy Studio assumes that all address information provided by the collector is correct and that collectors are able to receive packages at their provided shipping addresses. An undelivered order (that is returned to The Legacy Studio by the courier) may be reshipped at the collector’s expense.

If a collector would like to cancel a shipment that has already been returned by the mail courier, The Legacy Studio may subtract a restocking fee from the refund. Shipping charges are never refundable.

Immediately following all purchases, a confirmation email is delivered to collectors’ inboxes containing an itemized receipt and an estimated delivery date. Please note this estimated delivery date after purchase. If this date has not yet passed, The Legacy Studio’s customer service representatives will not be able to provide additional information regarding the status of the order. Collectors can be certain that their order is in process, and that they will receive a tracking number via email at the time of shipment.